Join us on our mission
We are scaling up and looking for passionate and results-driven people who respect our common values. Our team consists of business consultants and software engineers. What unites us is our passion for secure & easy external file sharing and transparent virtual collaboration.
If that sounds like something you’d like to be a part of, we invite you to explore a career opportunity with us and apply at:
For US open positions: careers@eshare.com
For GR open positions: careers.gr@eshare.com
Positions are open in our Boston and Athens offices!
eShare is a leading provider of enterprise software solutions for file sharing and content collaboration with external parties using Microsoft 365. We enable organizations to engage their clients, partners and suppliers easily and securely using the productivity tools and workflows users are already familiar with Teams, SharePoint Online, Outlook and OneDrive. Our solutions make customer experience and file-based workflow transformation practical through the easy, secure, and collaborative sharing of essential data with customers, suppliers, and partners.Join eShare now and be part of the new journey in the secure data collaboration of the global enterprise workforce.
USA: Current opportunities at eShare
Boston Office
IT Project Manager
Key Responsibilities:
Deployment and Implementation: Lead the deployment of SaaS products for eShare customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing.Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation.
Project Planning: Lead the effort for requirements gathering for customer engagements. Develop and maintain comprehensive project schedule outlining tasks, timelines, and dependencies using Smartsheet.
Project Monitoring: Monitor and manage project issues using M365 tools. Collaborate with cross-functional teams to monitor project scope, goals, and deliverables. Proactively monitor project progress according to agreed-upon project timelines.
Risk Management: Identify potential risks, escalate appropriately and assisting with the development of mitigation strategies.Proactively address challenges to keep projects on track and within scope.
Communication: Serve as the primary point of contact for eShare customers. Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership.Provide regular project status updates, addressing concerns and ensuring accuracy and transparency.
Product Expertise: Possess a deep understanding of SaaS products and M365 technologies. Work closely with development and product support teams to ensure all requirements align with project objectives.
Documentation: Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes.
Qualifications:
• Bachelor’s degree in information technology or related field.
• Minimum of 2 years’ experience in product/technical program management, project planning or product development.
• 1-2 years of experience in project management with SaaS or PaaS solutions.
• Proven experience managing technical projects, specifically SaaS implementations.
• Experience with managing projects with deployments in cloud-based environments such as Microsoft Azure.
• Experience with project management tools.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance technical and business considerations for effective project delivery.
• Experience working in a startup environment or in a scaling division within a larger organization.
• Excellent communication skills, with the ability to present complex ideas clearly and persuasively.
• Exceptional critical thinking and problem-solving skills.
• Demonstrated ability to communicate with both technical and non-technical stakeholders.
Leadership Expectations:
• Ability to communicate clearly and directly with others to help address concerns or issues.
• Help management to identify and solve problems that arise within the team, and escalate issues as needed.
• Understand and empathize with their team members' situations and feelings, building a positive and supportive work environment.
• Manage their time effectively, setting priorities, and managing multiple tasks and work streams simultaneously.
• Make decisions that are in the best interest of the team and the organization, considering the perspectives of all stakeholders and balancing competing priorities.
• Help their team members prioritize their work to ensure that goals are achieved on time.
• Take part in leadership training around emotional intelligence, communication, feedback, and other relevant programs to help build leadership skills.
What's it like to work at eShare?
Being part of a fast-growing environment that gives employees great opportunities for personal growth, in soft and tech skills, while contributing to the scale-up of the company, towards becoming a leader in the field of cyber security and virtual collaboration.
• Competitive full-time salary.
• Top-of-the-line tools and equipment.
• Ongoing training and development.
• Comprehensive benefits package including health, dental, and retirement plans.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your resume and cover letter to careers@eshare.com
DevOps Engineer
The Role:
We are looking for a talented DevOps Engineer to join our team in Boston, MA. Out of the box thinking & adaptability mean a lot to us. You will need to be able to improvise, re-organize and prioritize on the fly. We are looking for a self-organized individual with a proactive mindset and the attitude towards automating anything possible in the workflow. Our teams are working in a fast-paced environment with agile methods. We prioritize incremental iteration and continuous improvements over knowing all the details from the start.
Responsibilities:
• Support, expand and maintain our Azure hosted infrastructure, as well as some on-premises infrastructure for various environments.
• Monitor, plan and configure aspects of the infrastructure as well as collaborate with other parties to improve performance, availability, and reliability.
• Work with Azure, Kubernetes, GitHub, Terraform and Ansible, as well as a substantial number of additional applications for functions such as monitoring, logging, and error reporting.
• Search for new ways to improve our infrastructure and leverage the capabilities Azure, Kubernetes and hosted solutions, provide us with. We are, however, always open to new tools & techniques to get the job done more effectively.
• Implement secure-first solutions proactively since we provide modern secure collaboration through our SaaS platform.
• Manage and improve CI/CD Pipeline.
Requirements (Must Have):
• US citizen with ability to pass background check for drug, criminal and financial solvency
• 2+ years of working experience as DevOps Engineer.
• Strong experience with container orchestration (Kubernetes).• Experience in Cloud Infrastructure, preferably Azure.
• Experience in Continuous Integration tools such as Drone, Gitlab CI, Azure Pipelines or others.
• Strong coding and scripting skills (Bash, Python).• Experience in Linux Administration (Debian, CentOS).
• Experience in Infrastructure as a code tools (e.g., Ansible, Terraform).
• Familiarity with RDBMS administration (e.g., MySQL or PostgreSQL).
Nice to Have:
• Preferably, located in Boston and able to work from our office in Waltham, MA
• Experience working with the Python ecosystem and web frameworks such as Django, Flask etc.
• Experience with Microsoft ecosystem & technologies such as Microsoft 365 and Azure services.
• Knowledge of Security best practices.
• Experience around monitoring (Datadog, Prometheus, Grafana, ELK) and alerting.
What's it like to work at eShare?
Being part of a fast-growing environment that gives employees great opportunities for personal growth, in soft and tech skills, while contributing to the scale-up of the company, towards becoming a leader in the field of cyber security and virtual collaboration.
• Competitive full-time salary.
• Top-of-the-line tools and equipment.
• Ongoing training and development.
• Comprehensive benefits package including health, dental, and retirement plans.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your resume and cover letter to careers@eshare.com
Customer Success Specialist
The Role:
We are seeking a dynamic and enthusiastic Customer SuccessSpecialist to join our team in Boston MA and play a pivotal role in ensuring our clients' success with our secure collaboration SaaS service. As a CustomerSuccess Specialist, you will be the primary point of contact for our valued customers, helping them maximize the benefits of our platform and providing exceptional support throughout their journey. Your expertise in Microsoft 365, particularly SharePoint, Teams, OneDrive, Microsoft Purview/DLP, and MicrosoftSecurity & Compliance, will be crucial in guiding our clients towards seamless and secure collaboration experiences.
Responsibilities:
• Serve as the main point of contact for customers, building strong and trusted relationships to understand their unique needs and objectives.
• Onboard new customers, ensuring a smooth implementation process and providing guidance on platform features and best practices.
• Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for deeper engagement.
• Collaborate with cross-functional teams including Sales, Product, and Engineering to ensure customers' voices are heard and their requirements are addressed.
• Troubleshoot technical issues and work closely with the technical support team to resolve customer challenges in a timely manner.
• Provide training and educational resources to customers, empowering them to utilize the platform effectively and securely.
• Proactively monitor customer usage and adoption patterns, identifying areas for improvement and providing strategic recommendations.
• Stay up-to-date with industry trends and advancements to provide informed insights to customers regarding secure collaboration practices.
Responsibilities:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a customer-facing role such as Customer Success, Account Management, or CustomerSupport.
• Strong proficiency in Microsoft 365suite, including SharePoint, Teams, OneDrive, Microsoft Purview/DLP, andMicrosoft Security & Compliance.
• Knowledge of Microsoft Azure would be beneficial
• Desired proficiency in programming languages like Python, PowerShell, and SQL.
• Exceptional communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Problem-solving mindset and a proactive approach to addressing customer needs.
• High level of empathy and dedication to ensuring customer satisfaction.
• Strong organizational skills with the ability to manage multiple customer relationships simultaneously.
• Prior experience in the SaaS industry or cybersecurity field is a plus.
• While not a requirement, Boston-based candidates with the ability to work from our Waltham, MA office are preferred.
What's it like to work at eShare?
Being part of a fast-growing environment that gives employees great opportunities for personal growth, in soft and tech skills, while contributing to the scale-up of the company, towards becoming a leader in the field of cyber security and virtual collaboration.
• Competitive full-time salary.
• Top-of-the-line tools and equipment.
• Ongoing training and development.
• Comprehensive benefits package including health, dental, and retirement plans.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your resume and cover letter to careers@eshare.com
