Trusted Collaboration for Health Insurance Providers

M365 + eSHARE makes sharing sensitive data with partners and clients easier, more secure – and 100% compliant.

Before M365: When Secure Communication Fell Short

For health insurers, protecting sensitive data often came at the cost of usability and efficiency:

Data left the owner’s control when shared across partner networks
Clunky file-sharing tools created a poor user experience
Layered compliance added complexity and cost
Legacy email security forced file duplication in separate repositories

The M365 + eSHARE Difference

With M365 GCC High, eSHARE delivers secure collaboration without sacrificing compliance. Governance is built into the workspace, keeping data inside your tenant while giving users the freedom to work efficiently:

Create and govern contained workspaces within your tenant to safely share data with clients and partners

Streamline and simplify secure communications directly from M365 applications with automatic compliance

Send sensitive attachments directly from Microsoft Outlook as secure links connecting recipients to the data within M365

Enable secure real time collaboration between partners inside M365 without guest accounts

Retain full control of shared data with user-enabled access, revocation, and retention controls

Maintain continuous compliance with HIPAA, GLBA, and other regulatory frameworks

No more rigid governance or layers of security that still require you to lose control of data. With eSHARE, compliance is built into the fabric of M365’s secure environment and the user’s familiar workflows.

Client Success Story

Top 4 U.S. Health Insurer Achieves Trusted Collaboration with M365 + eSHARE

A leading U.S. health insurer partnered with eSHARE to modernize secure communication and data-sharing processes after migrating to M365.

The Challenge:

Replace legacy secure messaging with a modern, built-in M365 solution that ensured strict compliance across thousands of providers and internal teams.

How eSHARE Delivered Success:

Governance Excellence: Automated compliance with context-based governance inside M365
Secure Link-Enabled Sharing: Replaced attachments with protected links, keeping data under full control
Workflow Transformation: Cut provider list validation time from 90 days to just 2 days
Enterprise Adoption: 90%+ of 67,600 employees now use Trusted Shares for daily collaboration
Continuous Oversight: Real-time collaboration with compliance embedded into every workflow

The Impact

The insurer achieved 100% compliance while streamlining operations and boosting security. With M365 + eSHARE, they transformed secure communication into a productivity driver by reducing costs and improving service for members and healthcare partners.

Download the Full Case Study

Why Health Insurers Are Making the Switch

Unlike eSHARE, legacy platforms for secure messaging and data sharing are not built for modern collaboration.  The combination of M365’s operational simplicity and Zero Trust principles enhanced by eSHARE’s advanced governance features sets a new standard in secure data sharing for the healthcare industry.

Legacy Platforms

eSHARE

Portal fatigue, confusing access, data loss

Seamless link-enabled secure messaging

Inconsistent policies across partner networks

Centrally managed policies and automated compliance

No visibility or control

Continuous data governance and observability entirely within M365

Poor customer experience

Easy and intuitive access for policyholders

eSHARE Lets You Rethink How to Safely Share Data

Tired of rigid controls that slow your teams down? With eSHARE, compliance guardrails are built into your M365 tenant, so you can:

Control sensitive data sharing inside and outside your organization

Maintain compliance across the entire data lifecycle

Give customers and employees a seamless experience

You don’t need more tools, just smarter control within the environment you already use.

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Trusted by Leading Organizations

Many of the world's largest and most highly regulated organizations rely on eSHARE to balance business with governance.

eSHARE's seamless integration with our DLP policies and Microsoft 365 ensures that our data is protected at all times, offering peace of mind with every shared file.

Joshua Davidson

Senior Cyber Security Analyst

eSHARE is the secure collaboration solution for 4G Clinical. We used eSHARE to extend our productivity suite to our customer community of 7,000+ users and their 2,000+ clinical trials, providing an easy-to-use solution that fulfills all FDA requirements, including GxP and 21CFR11. 

Ed Tourtellotte

founder & chief technology officer

A very good product, with amazing support. It has enabled us to provide secure documentation to customers and been a game changer for winning contracts in the UK. In the USA it has allowed the team to win high end contracts with confidence.

Gartner Peer Insights

manager of it services

eSHARE simplified and improved the quality of our data collection process. It’s modern and simple UX allowed us to quickly implement and secure our partnerships with our suppliers and continue to innovate our Digital Supply Chain Solutions.

Adrian Mantini

senior vice president

After evaluating numerous products throughout my career, none have matched eSHARE's comprehensive features and versatility. The platform's detailed control, such as SAML and OAUTH support, a comprehensive RESTful API for streamlined document management, and ongoing enhancements to meet cybersecurity demands, positions eSHARE as a top choice for enterprise file management and collaboration.

Tim Rice

Chief information security officer

Collaboration possibilities are virtually limitless. Policies are customizable and straightforward. Portal customization makes integration with our own design guidelines easy. Technical support was always agile and even reported bugs were usually fixed within hours.

Gartner Peer Insights

senior security analyst

FAQ

How does eSHARE ensure HIPAA compliance for health insurers?

eSHARE operationalizes HIPAA‑aligned controls inside Microsoft 365 so Protected Health Information (PHI) stays in‑tenant and always governed. Policies enforce least‑privilege access, expirations, and approvals for external sharing, while automated reviews and audit trails maintain continuous oversight. With DLP/retention label compatibility, access logs, and revocation, eSHARE helps payers meet administrative, technical, and physical safeguard expectations without adding new data silos. Because collaboration occurs directly in Microsoft 365, sensitive files aren’t duplicated into third‑party tools, shrinking your attack surface and simplifying audits. The result: payer teams, providers, and TPAs collaborate faster—under Zero Trust principles—while staying aligned to HIPAA requirements and internal compliance policies.

Can eSHARE replace legacy secure messaging solutions?

Yes. eSHARE replaces file attachments and portal‑hopping with governed Microsoft 365 links that inherit your security policies. Instead of sending PHI to a separate secure‑messaging system, users share controlled links with expirations, watermarking, and one‑click revoke. External participants authenticate through policy‑driven flows, and all activity is captured for audit and compliance reporting. This reduces IT spend (one platform, fewer vendors), improves user experience (no extra logins or training), and eliminates duplicate PHI copies scattered across legacy tools. By standardizing on Microsoft 365 with eSHARE, payers modernize secure communications while maintaining consistent controls across email, Teams, and SharePoint.

How does eSHARE improve communication between providers and insurers?

eSHARE streamlines payer–provider collaboration directly in Microsoft 365 so teams can move faster on real work—provider roster validation, prior authorization packages, claims attachments, appeals, medical policy updates without compromising PHI protections. Role‑based templates standardize who can share what, approvals add accountability, and expirations ensure time‑bound access. Providers receive secure links instead of attachments, enabling real‑time co‑editing, tracked acknowledgments, and clear audit trails. Because information never leaves your Microsoft 365 tenant, data sprawl is minimized, and compliance reviews are simpler. The outcome is shorter cycle times, fewer back‑and‑forth emails, and a measurable reduction in compliance risk across payer‑provider workflows.

Still have questions? Contact us to learn more.
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